Refund Policy

This policy explains when fees paid for our certification exam preparation service can be refunded, and how to ask for a refund. Please read it alongside our Terms and Conditions.

Enquiries cost nothing

Sending an enquiry, speaking to a consultant and receiving a quote are free. Nothing is charged until you and we agree the scope and the fee and you choose to go ahead, so there is nothing to refund before that point.

Cancelling before preparation begins

If you pay and then cancel before your consultant has started work on your preparation, we refund the fee in full.

Cancelling after preparation has begun

Preparation starts when your consultant begins mapping the syllabus with you. If you cancel within [14] days of payment after that, we refund the fee less the value of the preparation already delivered. We will set out how that amount was worked out, in writing, before the refund is made.

After [14] days from payment, fees are non-refundable.

Exam results

Our service prepares you to pass your exam yourself, and we do not guarantee a pass. Not passing the exam is therefore not, on its own, grounds for a refund.

If we cannot deliver what we agreed

If we cancel your preparation, or cannot provide the preparation we agreed with you, we refund the part of the fee that covers the preparation not delivered.

Exam fees and other costs

Exam booking fees are paid to the exam provider or its testing partner, not to us, so we cannot refund them. Please check the certification provider’s own rescheduling and cancellation rules. Fees charged by your bank or payment provider are also outside our control.

How to request a refund

Get in touch through our contact page and include:

• the name, email address or phone number you used when you enquired
• the exam code you were preparing for
• the date you paid, and the reason for the request

We reply within [2] business days.

How refunds are paid

Approved refunds are paid to the original payment method within [10] business days of approval. How long the money then takes to reach your account depends on your bank or payment provider.

Your legal rights

Nothing in this policy affects any rights you have under the consumer protection laws that apply to you.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed. The version that applies to a payment is the one published here on the day you paid.